This upcoming Search option brings the capability to desktop web after tapping on the “Customers” menu (as seen above). “View and respond to messages from your customers”Ĭustomer messaging is also coming directly to Search (previously only available in Maps) with read receipts for both parties.Īs of late last year, businesses have been able to reply to messages directly from the Google Maps mobile apps in the “Updates” tab. Once your business is verified, you can edit your business’ information, including the address, store hours, photos and more. Search for your business by name and you’ll see an option to claim and verify the associated Business Profile. The existing Google My Business web experience will transition to primarily support larger businesses with multiple locations, and will be renamed “Business Profile Manager.” We’ll share more details on these changes in the months ahead.īesides the name change, it’s now easier to claim and verify your profile through those two apps. “Google My Business” is now “Google Business Profile.” The dedicated My Business Android and iOS app will be replaced in 2022 in favor of Google recommending “small businesses manage their profiles directly on Search or Maps,” apps that SMB owners as consumers will undoubtedly already have installed. As the holiday shopping season gets under way early this year due to supply concerns, Google today announced its latest tools for local shops, including a renamed “Business Profile.”
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